

You won't be able to make a purchase if your account has:Ī balance due for a Microsoft subscription. Get info about how to pay for a past-due Microsoft subscription.

For instance, make sure that the address format is exactly the same and double-check that the country is correctly set up. Ensure that the information from your payment method (card, paypal etc.) matches the billing information in your Microsoft account and your PC.Make sure that your payment option has the correct account or credit card number, CVV number, name, billing address, and expiration date on the Payment options page.

You may not be able to use the Marketplace if some Windows OS or Microsoft Store dependencies are missing or outdated or if you're not logged in to the Microsoft Store app and the Xbox app with your Microsoft account.īefore continuing, please go through our Basic Windows 10|11 troubleshooting then uninstall and reinstall the Xbox app.
